Company: 🔗 Obopay | A pioneer in mobile payments, enabling users to send and receive money via mobile phones before digital wallets became mainstream.

Role: Senior Program Manager | 2007 – 2011

Experience: At Obopay, I led mobile banking expansion and customer success across international markets, working closely with product, engineering, and support teams. I focused on making mobile payments seamless, improving onboarding, and ensuring regulatory compliance. By driving collaboration across teams, I helped scale adoption and streamline the user experience, making mobile payments more accessible to millions.

Accomplishments:
✅ Grew the global user base to 2.2M+ in two years by leading customer success initiatives.
✅ Improved onboarding and customer support by streamlining issue resolution and enhancing the user journey.
✅ Automated 60% of manual testing to speed up product launches and improve reliability.